Return & Refund Policy – Homely Hue

At Homely Hue, we take pride in offering carefully curated home décor pieces—from elegant wall art to cozy quilts. If you're not fully satisfied with your purchase, we offer a clear and fair return and refund policy to ensure your peace of mind.

Eligibility for Refund

You may request a refund within 14 calendar days of your purchase if:

✔ You notify us within this period with a valid reason for your request.
✔ The product is unused, in its original packaging, and in the same condition as received.
✔ The item has a manufacturing defect or was damaged during delivery.

Non-Refundable Items

🚫 Customized or made-to-order décor items (if applicable).
🚫 Items that have been used, altered, or damaged due to mishandling after delivery.
🚫 Items purchased under clearance or final sale promotions.

Refund Process

1. Submit a Request
To begin the refund process, please [Contact Us] with the following:

  • Your order number

  • A brief explanation of the issue

  • Photos of the product, if applicable

2. Verification
Our team will review your request and may ask for additional details or a return of the product.

3. Refund Completion
If your refund is approved, it will be processed to your original payment method within 5–7 business days (processing time may vary depending on your bank or payment provider).

If a return is necessary, we will provide return instructions. The customer is responsible for return shipping unless the item is defective or incorrect.

Important Notes

  • Items must be returned in their original condition and packaging to qualify for a refund.

  • Shipping fees are non-refundable, except in cases involving defective or incorrect items.

  • Repeated refund requests or suspected policy misuse may result in account or service restrictions.

Need Help?
For any questions or assistance with your return or refund, please don’t hesitate to mail on support@the-homelyhues.com & Contact Us.